Personal Data We Gather and Why We Use It
When you open an account with us, we collect your name, email address, phone number and payment details. If you deposit through bKash, Nagad or Rocket, the transaction reference and wallet number are recorded to verify the payment and link it to your account. We do
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not store your full mobile wallet PIN — that stays between you and your payment provider. We also collect device and session data: IP address, browser type, and pages visited. This helps us detect unusual login activity and protect your account from unauthorised access. When you
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contact our support team, the conversation is stored so we can follow up accurately if the same issue comes back. All data we hold is used only for the purposes stated here — account management, payment processing, fraud prevention and platform improvement. We do not sell
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your personal information to third parties. Data sharing is limited to payment processors like bKash, Nagad and Rocket, and technical partners who operate under strict confidentiality terms. Your data is retained for as long as your account is active, and for a limited period after closure
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as required by applicable rules in eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.